Pricing: We have pins that will fit any budget! From giveaways for your event to recognition gifts for your staff, our pin experts aim to provide you with most competitive price possible for your specific project. In order to do so, we need to know a little bit about your ideas. Since pins are so customizable, we want to make sure all of your design expectations are included in your quote.
Order Confirmations: All orders are promptly acknowledged by e-mail. Please read the acknowledgment carefully and provide a confirmation that all details are correct.
Order Updates: Please notify us immediately should your order require any updates. We will make every effort to accommodate changes but can’t guarantee them once an order has been place. Please note, additional charges may apply.
Refund/Cancellations: Pinsource offers a 100% money back guarantee on all orders. Should an item not meet your expectations please notify us within 5 days of delivery so that we can review your complaint. All items will be returned (at our expense) to our office prior to a refund being issued.
Artwork: We can produce artwork from your sketch, logo or existing product. Vector art files in Adobe Illustrator format (.ai or .eps) are preferred. When supplying artwork in vector format, please convert all fonts to outlines or paths. Art proofs/revisions are included with all orders at no additional charge. Should you require art services, we can provide those and they will be billed at $50.00 per hour.
Production Time: Production time begins at noon (EST) on the day the artwork is approved. All orders received after noon will start production on the following business day. Production time is dependent on a number of factors, but a general guideline is provided below. Please contact PinSource to receive an exact production time for your order Standard Lapel Pin Production times **For Reference ONLY – Exact production times quoted at time of order** QTY 100 – 250 = 2.5 Weeks QTY 251 – 500 = 3 Weeks QTY 501 – 1,000 = 4 Weeks QTY 1,000 + = 4.5 + Weeks
Rush Orders: We can produce rush lapel pins in as little as 1 business day. Rush production is available only on our USA made Printed lapel pins. Please contact us directly should you have other product rush needs.
Dies: All dies and screens are retained for a period of three years. Dies and screens are the property of PinSource for your exclusive use and will not be used for other customers.
Domestic Shipping: All PinSource orders are shipped directly from our overseas manufacturing partners, transit time is 48hrs to all USA locations.
International Shipping: Orders shipping to locations outside the US will be shipped DDU, VAT & Duties NOT included. PinSource will not be able to estimate these charges for you.
Payment Terms: All orders are to be pre-paid at the time the order is placed, major credit cards, checks and wire transfer are all accepted. Credit terms can be established by requesting a credit application from PinSource.
Physical Samples: All PinSource orders include a digital proof of your product. Physical samples of your product can be created as well should you require them to review and approve. Additional charges and production times apply. Please contact us for more details.
Re-Orders: Set up costs are not incurred on EXACT reorders, expect for printed pins. To be eligible for a no charge setup the re-order must be placed within 3 years of the previous order.
Sales Tax: Order shipping to Vermont will be charged sales tax unless a re-seller certificate or 501 documents are provided. Sales tax will not be charged for orders shipping to any other US state.
Country of Origin: US import regulations require all products to be permanently marked with a country of origin label. No exceptions can be made.
Back Stamps: PinSource requires all our products to be stamped with our company name, tracking number and country of origin. Custom back stamps can also be created for an additional charge. Please contact us for details.
Min Quantities: No min qty is required